"Many clients will judge you on what you hand them."
Don't neglect this very important part of this business. You shouldn't start a business without the proper paperwork.
Here you will find the basic paperwork you'll need to project a professional image. Remember, many clients will judge you on what you hand them. If you don't hand them anything in their hand, they will assume you have a fly by night company. You may still get you their business, but you won't get the top pay. They will most likely try to haggle you into cleaning their house for a much lower rate than most cleaning services would ever charge.
Don't ever let customers set the tone for what your cleaning services are worth. Let them see an image of organization, professionalism, & confidence. It starts with your paperwork.
HOUSECLEANING CHECKLIST & STEPS TO CLEANING:
The Standard Cleaning Services can customize because it will be delivered to you in word document.
Use the "Standard Cleaning Services" to hand out to new clients. This is great because, you are letting your clients know what exactly you clean. It also lists the extra services you provide at an additional rate. Should any problems arise concerning your cleaning services such as them claiming "you didn't clean inside our oven". You can let them know that your reasonable rate is for Standard Cleaning which you provided, and that cleaning the inside of the oven is an additional charge which you would be happen to do if they requested it. This type of scenario is very common.
RESIDENTIAL CLEANING AGREEMENT:
This is a must have. Remember it's called an agreement & not a contract. You want the customer to agree to pay for your services & you MUST HAVE THEM SPECIFY THEM.
Without an agreement you are at the mercy of the customer to pay the verbally agreed amount & you open the door for them to complain that you didn't clean this or that because you failed to specify what you wanted them to clean.
This is a general agreement, please have a lawyer draw you a contract, if that is what you need, if you need on that will protect you more. This is a basic agreement that lists the services & the fees you charge.
New Customer Information & Estimate Worksheet
You need this form when interviewing new customers. This form is for your information helping you to stay organized with all the houses you clean & allows you to calculate a cleaning rate for their house.
This form makes given an estimate easy, & helps you to remember to ask the important questions. Such as Name, Address, Phone Numbers, Email Address, Frequency of Cleaning, Available days for cleaning etc...
This will come to you in Word Document, allowing you to customize it.
Residential Cleaning Brochure
This will be sent to in word document making it totally customizable. It's divided into 3 parts per page. The Standard Cleaning Services is listed in on left, their Rate for Housecleaning is listed in the middle, & Front cover on the right.
The next page has a summary of "How we clean" on the left, & "Additional Cleaning Services" in the middle, & "The Cleaning Products we use" on the right. After you add your business names & customize it you just print & fold into a brochure. It's that easy & saves you money.
This is a well organized brochure with all the information that the potential customers will require. They will view you right away to be above the other cleaners they have interviewed. Whether your an excellent cleaner or not, without professional flyers & brochures you will fade into the background with the other cleaners they will interview.
Residential Cleaning Report Card
This form makes getting your clients feedback easy.
It's vital to know if your clients are completely satisfied with your services. If they are not, they may cancel their services with you by given you an excuse or none at all.
This feedback form allows them to rate your overall cleaning performance & each room in the house.!
NEXT CLEANING REMINDER CARDS
This is a reminder note you will leave at a clients house before you leave. This is a must have for Monthly clients, who will occastionally forget their next cleaning days. How much money & time will you waste by not leaving a reminder card? Stick this card on their refrigerator using your business card on a magnet! You will appear oganized & professional.
Just Print & Fold
Housecleaning Business Forms: Agreements, Brochures, Flyers, Notes, Postcards
